When you shop at us you will first receive an order confirmation, which means your order has gone through.
After that we pack your order and it is not until you have received a delivery confirmation that your order has been approved.
We will not ship orders to persons under the age of 18. We make reservations for misprints and price adjustments
and reserve the right for other possible price errors after the order has been placed.

PAYMENT METHOD

We work with Klarna Checkout and our payment methods are Klarna Invoice, Klarna Account, card payment and direct payment, Pay Pal.

Swedish customers:

After you have clicked Complete purchase your payment method will automatically be Klarna invoice for sweden customers and for foreigner customers klarna-credit card or Pay Pal.

In Sweden:
You can contact Klarna for all questions regarding payments and invoices.
You can reach them at 08 – 120 120 10
outside Sweden-give us an e-mail.

Customers outside Sweden:
After you have clicked Complete purchase your payment method will automatically klarna- credit card or Pay Pal.

Below you can find information about Klarna’s purchase terms:

Klarna Invoice 

Klarna Partial Payment

SHIPPING

The minimum amount to make an order is SEK 300 including a shipping fee.

Nordic customers inside EU:
We have shipping fee of SEK 150 inside Nordic region.

Customers outside the Nordic region:
The shipping fee is 150 SEK / 15 Euro for all orders.
We do not ship outside EU.

DELIVERY

We will ship your parcel with Svenska Posten AB and you will receive an SMS/notification to pick up your parcel
at the nearest service point. Delivery time is normally 2-5 days (Nordic customers).
For customers outside the Nordic region the delivery time is a few more days, depending on where you live.
If you have not given a phonenumber or if it is not accurate you will receive an email/notification instead.

Only the person whose name is on the order can pick up your parcel. If you send someone else to pick up your
parcel that person must have their own I.D as well as your I.D with them. Make sure that you pick up your parcel within
10 days from when you receive the SMS/notification or email/notification. 

Unclaimed parcels are not included in the right of withdrawal according to the long distance and home sales law.
For parcels that have not been claimed, a fee of SEK 200 / 20 Euro will be invoiced to you.
This equals how much it cost us to send you the parcel and receive its return. 

SHIPPING TO OTHER COUNTRIES
We only ship to countries inside the EU ex. Sweden, Denmark and Finland. We do not ship to countries outside the EU ex. Norway or Canada.

RETURN/RIGHT OF WITHDRAWAL

If you wish to return something, please include the filled return paper that you received with the parcel.
Or a note with your name, order number and name of the item/items you will send back 
so that we know who the parcel is from.
You may come to the store to return your order aswell.

EXCHANGES

If you wish to exchange your item for a different size or item, simply place a new order for the item you wish to exchange and return the item you wish to return.

You as the customer always pay for the return shipping.

It is your responsibility to return the parcel to us and we therefore recommend that you always send the merchandise by registered mail/traceable package.
If there would be any problem with the package we must have a trackingnumber so we can track the package.

The return address is:

Elin Maria AB

Rådhustorget 2

633 40 Eskilstuna

Sweden

As a customer you have an open purchase for 14 days from when you collect your parcel and that also applies to items that are on sale. We do not accept returns beyond the open purchase time period.

We cannot waive the invoice/repay you until we have received the item, which should be unused and still have the price tag attached to it. Shoe boxes must be included in the return and not destroyed. Scented candles is sold in sealed packaging and cannot be returned if the packaging has been broken. For hygienic and safety reasons, we cannot take back opened products, as they are no longer salable.

COMPLAINTS

You have the right to make a complaint about an item if it is be found faulty. Contact us first at order@elinmaria.se before sending the item back. 

CONFIDENTIALITY

Feel safe how we treat your personal information. We follow the law.
Your saved information with us, if you logged in and created a personal login, you can delete as logging in as a customer with your information and then request to be forgotten and also export your information. All this makes you easy when you log in and go to my pages. Do you have any questions please contact us.
 
We never give out your email address or information about you as a customer to any third party.

We do our outmost to reproduce all garments as well as possibly on the web shop.
Sometimes the computer settings might make it not quite the same colour and sometimes it might be difficult to get the right colour of the garments.

CONTACT
If there is any questions about the terms and conditions email us at order@elinmaria.se and we try to answer as soon as we can to all your questions.

Elin Maria AB, reg 5567450936